Facilitated by
Athanasia
Course materials provided by Ryan J. Dowd
Taking place at Arcola Lakes Branch Library, Ask facilitator, Miami
This learning circle met every Monday from 9:30AM to 11:30AM EDT starting July 8, 2019 for 3 weeks.
Facilitated by
Athanasia
Welcome!
Welcome to the "Practical Tips for Challenging Homeless Patrons", an empathy-driven approach to non-escalation, problem-solving, conflict prevention, and serving everyone. This training is available only to preregistered library staff. The Arcola Lakes facilitator is Mr. Paul Lefrak.
Course materials we'll use
Library staff will learn an empathy-driven approach to non-escalation, solving problems, preventing conflict, and serving everyone
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Meetings
- July 8 at 9:30AM EDT
- July 15 at 9:30AM EDT
- July 22 at 9:30AM EDT
Location
Arcola Lakes Branch Library, Ask facilitator, Miami